Switching IT providers, without the switching pain
We know handing over your business’s technology to someone new feels risky. Here’s exactly what happens, step by step, from your first call to day-to-day management — so there are no surprises.
Discovery call
A short, no-pressure conversation about your business, your current setup, and what’s not working. No jargon, no obligation.
Free IT & security review
We assess your current environment — systems, security posture, licensing, and risks — and give you a clear picture of what’s working, what isn’t, and where the gaps are.
Proposal & roadmap
Based on the review, we put together a tailored plan and pricing — what we’ll manage, what we’ll fix first, and what it costs — alongside a 12–18 month technology roadmap covering planned upgrades, security improvements, and budget forecasting. Nothing generic, nothing you don’t need.
Migration & handover
We migrate your systems and take over support. If you’re moving from another provider, we run a one-month overlap alongside them, so nothing falls through the cracks during the handover.
Onboard Complete — Ongoing Continual Service Improvement
From here, we manage, monitor, and support your technology day to day — proactively, not just when something breaks. This includes automating on/offboarding workflows for your employees and integrating your other platforms to reduce manual admin and close security gaps. Your roadmap is reviewed and adjusted regularly as your business changes.
4-week onboarding
From your first call to fully onboarded and supported, typically within 4 weeks.
Seamless Microsoft & Google migration
We migrate your Microsoft 365, Google Workspace, and other cloud licences with no gaps, no interruption, and no double billing during the switch.
$0 to migrate
There’s no cost to switch to Black Text. Migration and onboarding are included.
One month provider overlap
If you’re leaving another MSP, we run alongside them for a month during handover, so there’s no gap in coverage.
Related services
Ready to see what a switch looks like for you?
Book your free IT & security review — no obligation, no pressure.
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