Frequently Asked Questions

Managed Service bundles everything — patching, monitoring, backups, application control, support and more — into one predictable plan priced by team size. Modular Services are those same components sold individually, for businesses that already have some IT support in place and just need specific gaps covered. See Managed Services and Pricing for the full breakdown.

Modular Services cover the security and IT-management side of your business — patching, monitoring, backups, training. Solutions cover the underlying network and connectivity that carries all of it: SD-WAN, dedicated fibre between offices, wireless connectivity for rural or multi-building sites, and unified voice & communications. Most clients end up using both together.

Our Managed Service and Modular Services are built for growing businesses with 5–350 employees. Above that size, we support larger organisations through Procurement, Modular Services and Consulting instead.

Yes. We’re regularly brought in as a backup safety net or additional support alongside an existing in-house team, not just as a full replacement — Modular Services in particular are built for exactly this.

Managed Service is priced in bands based on your team size, with a monthly support-hour commitment. Modular Services are priced per user or per device. Every plan is confirmed properly during your free IT & security review rather than quoted blind — see Pricing for current bands and a guide to which tier typically fits which size business.

Typically around four weeks from your first call to being fully onboarded, with a one-month overlap alongside your existing provider so nothing falls through the cracks during handover — and there’s no cost to migrate. See How It Works for the full step-by-step.

Response times are set out in your Service Level Agreement (SLA), not a generic number we quote everyone. Your SLA is tailored to your specific requirements — which systems are business-critical, what hours you operate, how issues are prioritised by severity — and agreed with you upfront as part of onboarding, so you know exactly what’s committed to before anything is signed.

Our head office is in Sydney, with clients and site presence across Melbourne, Orange NSW, and beyond — remote management means location rarely limits what we can support. See Contact for our office locations.

The Essential Eight is the Australian Cyber Security Centre’s (ACSC) baseline set of eight strategies for reducing cyber security risk — things like patching, application control, backups and multi-factor authentication. Several of our services map directly to specific Essential Eight strategies, tagged on our Pricing page.

SIEM is the technology that centralises and correlates security logs across your systems. SOC is the team of analysts who actually watch, investigate and respond to what SIEM flags. You need both — a tool with nobody watching it is just noise. See Security Monitoring: SIEM & SOC.

Zero Trust means nothing — no app, device or AI integration — is trusted by default, even inside your own network; every connection has to be explicitly verified and permitted. It matters for AI because tools like ChatGPT or Copilot connected to your business systems can otherwise reach far more data than intended. See AI Governance & Secure Integration.