Pricing

Priced around your business, not a one-size-fits-all plan

Choose fully Managed Service — support hours built around your team size — or pick individual Modular Services if you just need specific pieces covered. Every plan is confirmed and sized properly during your free IT & security review.

All prices in AUD, ex GST.

Managed Service

Priced in bands based on your team size, with a monthly support hour commitment weighted toward proactive platform management. Actual hours can flex up depending on your industry and technology environment — confirmed during your free review.

1–5 users
Tier 1
From AUD $160/month
From 1 hour of support / month
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5–20 users
Tier 2
From AUD $320/month
From 2 hours of support / month
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20–50 users
Tier 3
From AUD $1,280/month
From 6 hours of support / month
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50+ users
Tier 4
POA
Scoped to your environment
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Which plan fits a business like mine?

Team size is the main driver, but your industry and setup can shift you into the next tier up. As a rough guide:

1–5 peopleOne office, no dedicated IT person — Tier 1
5–20 peopleGrowing team, maybe one “accidental IT” staff member — Tier 2
20–50 peopleMultiple departments, needs proactive, hands-on management — Tier 3
50+ peopleMultiple sites, or an existing IT team we support — Tier 4, scoped to your environment

Not sure which fits? That’s exactly what the free IT & security review is for — we size your plan on your actual environment, not a guess.

Modular Services

Need something specific covered without full managed service? These can be added individually, on their own or alongside your Managed Service plan.

SaaS Backups
Backup, monitoring & compliance testing
POA

Essential Eight: Regular Backups — independent, immutable backup of your SaaS platforms, stored completely outside Microsoft, Google, and Salesforce infrastructure.

Microsoft 365
Microsoft 365
Entra ID
Entra ID
Power Platform
Power Platform
Azure DevOps
Azure DevOps
Salesforce
Salesforce
Dynamics 365
Dynamics 365
Google Workspace
Google Workspace
Jira
Jira
Confluence
Confluence
Okta
Okta
DocuSign
DocuSign
Zendesk
Zendesk
BambooHR
BambooHR
Miro
Miro
GitHub
GitHub
monday.com
monday.com
Autodesk Forma
Autodesk Forma

17 SaaS platforms are covered in total, with new connectors added regularly — if your platform isn’t shown here, ask us and we’ll confirm coverage.

On the roadmap: Slack is a publicly announced upcoming connector — not yet available, but confirmed for release. We’ll move it into the list above the moment it goes live.

Patch Management
POA
OS and third-party patching to keep every device current and reduce your exposure to known vulnerabilities. Backed by proprietary Black Text IP — a suite of custom integrations and automations layered on top of our patch platform — to pull richer asset information, giving you full asset management visibility, not just patch status.
Essential Eight: Patch Apps & OS
Vulnerability Management
POA
Continuous scanning across your environment to identify, prioritise, and track vulnerabilities before they’re exploited.
Supports Essential Eight uplift
Application Control
From AUD $8.10
Allowlisting-based control over what’s permitted to run on your endpoints, blocking unknown and unauthorised applications by default. From AUD $8.10 per device, per month, ex GST.
Essential Eight: Application Control
SIEM
POA
Centralised security event monitoring and threat detection across your environment, correlating signals to catch what individual tools miss.
Supports Essential Eight uplift
SOC
POA
24/7 security operations centre monitoring, triage, and response — real analysts investigating and acting on threats as they’re detected.
Supports Essential Eight uplift
Cyber Security Awareness Training
From AUD $4
Ongoing phishing simulation and staff training to reduce your biggest attack surface — human error, delivered through enterprise-grade training platforms tailored to your environment. From AUD $4 per user, per month, ex GST.
Procurement
POA
Hardware and software sourcing through our vendor partners — competitive pricing and warranty support handled on your behalf. Pricing subject to quote.
Lenovo · Dell · Cisco · Meraki · Ubiquiti
Data Links
POA
Fibre, NBN, and Point-to-Point connectivity, sourced through our carrier partners to match your location and redundancy needs. Pricing subject to quote.
Data Centre
POA
Colocation and infrastructure hosting for businesses that need dedicated, enterprise-grade facilities rather than on-premises hardware. Pricing subject to quote.
Hosted at Equinix
Support
From AUD $160
Direct access to a dedicated support team for issues outside your regular managed service scope. From AUD $160 per month flat rate for 1 hour, ex GST.
Delivered by Black Text

Essential Eight tags above indicate which ACSC strategy each service addresses, not a published maturity level. ACSC scores your overall Essential Eight maturity against your weakest control across all eight strategies, not an average — get in touch for your organisation’s actual maturity assessment.

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One dashboard, full transparency

Every tool in our stack integrates into our client portal. You get direct access to your own dashboard: tickets, assets, patching status, security alerts, and reporting, all in one place, fully transparent. No black box, no chasing us for updates — and no new username and password to remember, either. You sign in with single sign-on using your existing Microsoft 365 or Google Workspace credentials, so it’s not another login your team will forget and never use.

Where the time actually goes

Managed Service hours are weighted toward proactive platform management — monitoring, maintenance, security, and optimisation — rather than reactive day-to-day troubleshooting. The goal is fewer things breaking in the first place, not just fixing them faster when they do.

Want an accurate number for your business?

Book a free IT & security review and we’ll size a plan around your actual environment — no obligation.

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